Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of online order status updates and email notifications.
For deliveries we use Globeflight, The Courier Guy and from time to time the South African Post Office. We reserve the right to use any other service providers as needed.
Please ensure that you provide us with a valid delivery address and contact number and choose the correct delivery address and delivery method during the checkout process.
Delivery rates are calculated firstly by province and secondly by country. Delivery made to areas outside of the delivery areas of our service provider will be charged at higher rates.
Please contact us should you not receive your parcel within the estimated delivery time provided and we will happily assist you.
You accept that in order for us to prove delivery of an order, or part there of, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery.
In the case of post office or depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot or post office. Unfortunately, proof-of-delivery records cannot be retained indefinitely and if a delivery has been dispatched by us and not reported missing by you within one month of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery.
Should a delivery be returned to us as undeliverable, we will let you know and request that you to make arrangements to have the parcel re-delivered to you. You authorise us to dispose of, donate, or resell the contents of parcels not collected within two months of such request being made.
Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within seven days of you having received the package.